top of page

Our|Policies

At Archer|Franklin, we are committed to maintaining the highest standards of professional behaviour and ensuring the safety and well-being of our students. Our policies are designed to provide clear guidelines and procedures that promote a safe, respectful, and supportive environment.

​

Below you will find detailed information about our key policies.

Archer|Franklin Consultancy Services Policy

Objective: To provide comprehensive and personalised university admissions consultancy services to students and their guardians, ensuring adherence to ethical standards and regulatory requirements in both the UK and the USA.

​

Scope: This policy applies to all consultancy services offered by Archer|Franklin, including but not limited to, application assistance, essay editing, interview preparation, and test preparation guidance.

​

Policy:

  1. Service Delivery:

    • Consultants shall provide accurate, timely, and unbiased advice tailored to meet the individual needs of each student.

    • All communications with students and guardians shall be professional and respectful.

    • Regular updates and progress reports will be provided to keep students and guardians informed.

    • Consultants will assist with college selection, application strategy development, essay review, interview preparation, and guidance on application submission.

  2. Confidentiality:

    • All student information, including academic records, personal statements, and any other personal data, shall be kept confidential.

    • Information shall only be shared with authorised personnel and institutions, as required and with the consent of the student and guardian.

    • Consultants will protect all personal and academic information shared during the consultancy process, utilising it solely to aid the college admissions process and refraining from disclosure to third parties without explicit consent.

  3. Ethical Standards:

    • Consultants shall not engage in any activities that could be considered fraudulent or misleading, such as writing essays on behalf of students.

    • Any potential conflicts of interest must be disclosed immediately.

    • Consultants will uphold honesty and integrity in all provided information and submissions to colleges or universities.

    • No guarantees of admission will be made; the Client acknowledges that the Consultant cannot guarantee admission into any college or university. Admissions decisions rest entirely with the respective institutions and are influenced by factors beyond the Consultant's control.

  4. Compliance:

    • All services shall comply with the regulations and ethical standards set by relevant educational bodies in the UK and the USA.

    • Regular training on compliance and ethical standards will be provided to all consultants to ensure adherence to current laws and best practices.

    • Consultants will stay informed about changes in admissions processes and requirements to provide the most current advice.

  5. Client Responsibilities:

    • Student Engagement: The student shall engage proactively in the process, attend meetings as scheduled, timely complete assignments, and maintain transparent communication with the Consultant.

    • Task Tracker: The student is tasked with staying current with all assignments and deadlines as specified in their personalised task tracker, with regular assessments to monitor progress.

    • Honesty and Integrity: Both the student and their guardian(s) pledge to uphold honesty in all provided information and submissions to colleges or universities.

  6. Limitation of Liability:

    • The Consultant's liability is confined to the fees paid by the Client, excluding liability for indirect or consequential damages arising from this policy.

  7. Termination of Services:

    • Either party may dissolve this agreement via written notification. Upon termination, the Client is responsible for compensating all services rendered to date. Any prepayment for services not yet provided will be subject to evaluation and might incur a handling charge.

  8. Payment Terms:

    • The Client agrees to the payment terms for services provided, including hourly rates and any initial fixed fees.

    • Payments are expected upon invoice receipt. Delays may lead to a temporary halt in services.

    • Open discussions on fixed fees for further stages and a cost cap that aligns with the Client's budgetary preferences are welcome.

  9. GDPR Compliance and Safeguarding:

    • GDPR Compliance: Archer|Franklin pledges to protect client privacy, adhering to the General Data Protection Regulation (GDPR) by ensuring all personal data is processed lawfully, collected for legitimate purposes, accurate, secure, and retained no longer than necessary.

    • Safeguarding: Given the student's minor status, Archer|Franklin prioritises their welfare, adhering to stringent safeguarding policies. This includes professional conduct, requiring parental consent for data collection and direct communication, and stringent data protection measures.

    • Consent and Rights: The Client has rights under GDPR to access, amend, or restrict their personal data. Explicit consent for data storage and use will be obtained from the guardian(s) before commencing services.

  10. Agreement to Terms:

  • By engaging with Archer|Franklin, the Client confirms their understanding and acceptance of these terms. This policy supersedes prior understandings and is effective from the date of engagement until the completion of the consultancy services for the designated admissions cycle.

​

By adhering to this Admissions Consultancy Services Policy, Archer|Franklin ensures the delivery of high-quality, ethical, and compliant services that support students in achieving their educational goals.

Last Update: 9 June 2024 

Archer|Franklin Safeguarding Policy

Introduction
At Archer|Franklin, the safety and well-being of our students are our top priorities. We are committed to providing a safe and supportive environment for all students, ensuring their protection from harm and abuse. This policy outlines our safeguarding principles and procedures, compliant with UK and USA regulations.
 

Scope
This policy applies to all staff, consultants, volunteers, and any other individuals working on behalf of Archer|Franklin. It covers all interactions with students, both in-person and online.
 

Safeguarding Principles

  • Student Protection: All students, regardless of age, gender, ethnicity, disability, sexual orientation, or religion, have the right to protection from abuse and harm.

  • Best Interests of the Student: The welfare of the student is paramount in all decisions and actions taken by Archer|Franklin.

  • Empowerment: Students should be supported and encouraged to express their views and have their voices heard on matters affecting them.

  • Prevention: We aim to prevent abuse through awareness, good practice, and staff training.

  • Proportionality: Our response to safeguarding concerns is proportionate to the risk presented.



Safeguarding Procedures

  • Recruitment and Training:

    • All staff and volunteers undergo rigorous background checks, including DBS checks in the UK and equivalent checks in the USA.

    • Staff receive regular training on safeguarding policies, recognising signs of abuse, and appropriate responses.

  • Code of Conduct:

    • Staff must adhere to a strict code of conduct that includes professional boundaries, appropriate behaviour, and communication standards.

    • Any form of inappropriate behaviour or abuse towards students is strictly prohibited.

  • Online Safety:

    • Measures are in place to ensure the safety of students in online interactions, including secure platforms and monitoring.

    • Staff are trained to recognise and address online risks, including cyberbullying and exploitation.

  • Reporting Concerns:

    • Any concerns or suspicions of abuse must be reported immediately to the Designated Safeguarding Lead (DSL).

    • In the UK, concerns are reported to the local authority’s safeguarding team. In the USA, reports are made to child protective services or local law enforcement.

    • All reports are taken seriously, investigated promptly, and handled with confidentiality.

  • Designated Safeguarding Leads (DSLs):

    • Archer|Franklin has appointed DSLs responsible for managing safeguarding concerns and ensuring compliance with safeguarding policies.

    • The DSLs receive advanced training in student protection and safeguarding procedures.

  • Student Support:

    • Students are provided with information on how to seek help and support if they have concerns about their safety or well-being.

    • We ensure that students know they can talk to a trusted adult within the organisation if they feel unsafe.

  • Record Keeping:

    • Detailed records of all safeguarding concerns, actions taken, and outcomes are maintained securely and confidentially.

    • Records are kept in accordance with data protection laws in the UK (GDPR) and the USA.

​

Review and Compliance

This safeguarding policy is reviewed annually to ensure it remains up-to-date with current legislation and best practices.

Archer|Franklin is committed to continuous improvement in safeguarding practices and welcomes feedback from students, guardians, and staff.

Contact Information
For any safeguarding concerns or inquiries, please contact:

​

Email: info@archerfranklin.com
Phone: +44 (0) 20 8163 6699


Conclusion
Archer|Franklin is dedicated to creating a safe and nurturing environment for all students. By adhering to this safeguarding policy, we aim to protect our students from harm and ensure their educational experience is positive and secure.

Last Update: 9 June 2024 

Archer|Franklin Student Protection Policy

Introduction

Archer|Franklin is committed to safeguarding and promoting the welfare of all students. This policy outlines our procedures for identifying, reporting, and responding to student protection concerns, ensuring compliance with UK and USA regulations.

​

Scope

This policy applies to all staff, consultants, volunteers, and any other individuals working on behalf of Archer|Franklin.

​

Key Principles

  • Best Interests: The welfare of the student is paramount.

  • Protection: All students have the right to protection from abuse and exploitation.

  • Responsibility: Everyone has a role in safeguarding students.

  • Confidentiality: Information is shared only on a need-to-know basis.

​

Procedures

  • Recognising Abuse:

    • Physical abuse

    • Emotional abuse

    • Sexual abuse

    • Neglect

  • Reporting Concerns:

    • Immediate report to the Designated Safeguarding Lead (DSL).

    • In the UK, report to the local authority’s safeguarding team. In the USA, report to child protective services or local law enforcement.

    • Maintain confidentiality and document all concerns.

    • Responding to Disclosures:

    • Listen and reassure the student.

    • Do not promise confidentiality.

    • Report to the DSL immediately.

  • Designated Safeguarding Lead (DSL):

    • Role: Responsible for managing safeguarding concerns, ensuring compliance, and liaising with authorities.

    • Training: Receives advanced training in student protection and safeguarding.

​

Contact Information For any safeguarding concerns, contact:

 

Email: info@archerfranklin.com

Phone: +44 (0) 20 8163 6699



Last Update: 9 June 2024 

Archer|Franklin GDPR Policy

Introduction
At Archer|Franklin, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR).
 

Scope
This policy applies to all personal data processed by Archer|Franklin, including data related to students, guardians, staff, consultants, and any other individuals associated with our services.

  • Data Collection

    • Personal Data: We collect personal data such as names, contact information, dates of birth, educational history, and other relevant details necessary for providing our services.

    • Sensitive Data: We may collect sensitive data, including health information or special educational needs, only with explicit consent and solely for the purpose of providing tailored support.

  • Data Use

    • Purpose: Personal data is used to provide educational consultancy services, including university admissions guidance, application support, and tailored advice.

    • Communication: We use contact information to communicate with students and guardians regarding our services, appointments, updates, and relevant information.

    • Improvement: Data may be used for internal analysis and improvement of our services, ensuring we meet the needs of our clients effectively.

  • Data Storage and Security

    • Storage: Personal data is stored securely in both digital and physical formats, with access restricted to authorised personnel only.

    • Security Measures: We employ appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular security audits.

  • Data Sharing

    • Third Parties: We do not share personal data with third parties without explicit consent, except where required by law or for the provision of our services (e.g., university applications).

    • Service Providers: We may share data with trusted service providers who assist us in delivering our services, ensuring they comply with GDPR and protect personal data.

  • Data Retention

    • Retention Period: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

    • Deletion: Upon request or when no longer needed, personal data is securely deleted or anonymised to prevent identification.

  • Data Subject Rights

    • Access: Individuals have the right to access their personal data and obtain information about how it is processed.

    • Rectification: Individuals can request correction of inaccurate or incomplete personal data.

    • Erasure: Individuals have the right to request the deletion of their personal data under certain conditions.

    • Restriction: Individuals can request the restriction of processing their personal data in specific circumstances.

    • Objection: Individuals have the right to object to the processing of their personal data for direct marketing or other legitimate interests.

    • Portability: Individuals can request the transfer of their personal data to another organisation in a structured, commonly used format.

  • Consent

    • Obtaining Consent: We obtain explicit consent from individuals before collecting or processing their personal data, particularly for sensitive information.

    • Withdrawal: Individuals can withdraw their consent at any time, and we will cease processing their data unless there is a legitimate legal basis to continue.
       

Contact Information
For any questions, concerns, or requests related to personal data and GDPR compliance, please contact our Data Protection Officer (DPO):

​

Email: info@archerfranklin.com
Phone: +44 (0) 20 8163 6699

Review and Compliance

  • Policy Review: This GDPR policy is reviewed regularly to ensure compliance with current regulations and best practices.

  • Compliance Commitment: Archer|Franklin is committed to maintaining the highest standards of data protection and privacy, ensuring the rights and freedoms of all individuals are respected.


Conclusion
Archer|Franklin values the trust placed in us by our clients and is dedicated to protecting personal data in accordance with GDPR. By adhering to this policy, we aim to provide a safe and secure environment for all personal data we process.

last update: 9 June 2024

Archer|Franklin Equal Opportunities Policy

Objective: To promote equal opportunities and prevent discrimination in all aspects of Archer|Franklin’s operations, ensuring compliance with the Equality Act 2010 in the UK and relevant anti-discrimination laws in the USA.

​

Scope: This policy applies to all employees, contractors, consultants, students, and guardians engaged with Archer|Franklin.

​

Policy:

  1. Non-Discrimination:

    • No person shall be discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

    • All individuals shall be treated with dignity and respect.

  2. Accessibility:

    • Services shall be accessible to all students, including those with disabilities.

    • Reasonable adjustments shall be made to accommodate the needs of students and guardians.

  3. Training:

    • Regular training on equal opportunities and anti-discrimination shall be provided to all employees, contractors, and consultants.

    • Instances of discrimination or harassment shall be addressed promptly and effectively.

  4. Complaints:

    • A clear procedure for reporting and handling complaints of discrimination or harassment shall be established.

    • All complaints shall be investigated thoroughly and confidentially.

​

last update: 9 June 2024

Archer|Franklin Dignity at Work and Anti-Bullying Policy

Objective: To ensure a safe and supportive environment where all students, employees, consultants, and volunteers are treated with dignity and respect, and to prevent and address any form of bullying or harassment.

Scope: This policy applies to all students, employees, consultants, and volunteers at Archer|Franklin.
 

Policy:

Dignity at Work and Study

  1. Commitment to Respect and Dignity:

    • Archer|Franklin is committed to creating an environment where everyone is treated with respect and dignity.

    • All students, staff, consultants, and volunteers are expected to conduct themselves in a professional and respectful manner.

  2. Promotion of Inclusivity:

    • We value and promote inclusivity and diversity within the Archer|Franklin community.

    • Discrimination based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation is strictly prohibited.

  3. Supportive Environment:

    • We aim to create a supportive environment where everyone feels valued and able to contribute fully.

    • Efforts will be made to ensure that all students, employees, consultants, and volunteers have access to the necessary resources and support to perform their roles effectively.

Anti-Bullying

  1. Definition of Bullying:

    • Bullying is defined as any repeated behaviour intended to hurt someone either emotionally or physically.

    • This includes, but is not limited to, verbal abuse, threats, malicious gossip, exclusion, and any form of coercion.

  2. Preventive Measures:

    • Promote awareness of bullying and its consequences through regular training and communications.

    • Encourage a culture of openness where students, employees, consultants, and volunteers feel comfortable reporting concerns.

  3. Reporting Bullying:

    • Students, employees, consultants, and volunteers are encouraged to report any instances of bullying they experience or witness.

    • Reports can be made confidentially to the Human Resources department, a designated safeguarding lead, or through the appropriate student services channels.

  4. Procedure for Handling Bullying Complaints:

    • All complaints of bullying will be taken seriously and investigated promptly and thoroughly.

    • The investigation will be conducted impartially, ensuring confidentiality and fairness.

    • Appropriate action will be taken based on the findings of the investigation, which may include mediation, training, or disciplinary action.

  5. Support for Victims:

    • Victims of bullying will be offered support, including counselling services and adjustments to their environment if necessary.

    • Measures will be taken to protect victims from further bullying or retaliation.

Zero Tolerance Policy

  1. Prohibited Behaviours:

    • Inappropriate physical contact, discriminatory behaviour, harassment, and any form of abuse are strictly prohibited.

    • Any behaviour that undermines the dignity and respect of others will not be tolerated.

  2. Consequences:

    • Violations of this policy may result in disciplinary action, up to and including termination of employment or engagement, or in the case of students, disciplinary measures up to and including expulsion.

    • Repeat offenders or serious breaches will be dealt with more severely.

Monitoring and Review

  1. Regular Monitoring:

    • The implementation of this policy will be monitored regularly to ensure its effectiveness.

    • Feedback from students, employees, consultants, and volunteers will be sought to identify any areas for improvement.

  2. Policy Review:

    • This policy will be reviewed periodically to ensure it remains relevant and effective.

    • Updates will be made in response to changes in legislation or best practices.

​

By adhering to this Dignity at Work and Anti-Bullying Policy, Archer|Franklin aims to foster a positive, respectful, and inclusive environment where all students, employees, consultants, and volunteers can thrive.

​

last update: 9 June 2024

Archer|Franklin Feedback and Complaints Policy

Objective: To provide a transparent process for students and guardians to give feedback and lodge complaints, ensuring continuous improvement of services.
 

Scope: This policy applies to all feedback and complaints received from students and guardians regarding Archer|Franklin’s services.
 

Policy:

  1. Feedback:

    • Students and guardians are encouraged to provide feedback on services.

    • Feedback shall be reviewed regularly and used to improve services.

  2. Complaints Procedure:

    • A clear, accessible, and confidential procedure for lodging complaints shall be provided.

    • All complaints shall be acknowledged within three working days and resolved within a reasonable timeframe.

  3. Resolution:

    • Complaints shall be investigated thoroughly and impartially.

    • Where a complaint is upheld, appropriate action shall be taken to rectify the situation.

  4. Appeals:

    • If a complainant is not satisfied with the outcome, they have the right to appeal.

    • The appeals process shall be clearly outlined and accessible.

​

Complaints Procedure

Objective: To provide a clear, accessible, and confidential procedure for lodging complaints, ensuring that all concerns are addressed promptly and effectively.

​

Scope: This procedure applies to all students, guardians, staff, and volunteers at Archer|Franklin.

Procedure:

  1. Submitting a Complaint:

    • Informal Resolution:

      • If appropriate, attempt to resolve the issue informally by discussing it directly with the person involved or their supervisor.

    • Formal Complaint:

      • If the issue cannot be resolved informally, or if it is of a serious nature, submit a formal complaint.

  2. How to Lodge a Formal Complaint:

    • Written Complaint:

      • Submit a written complaint detailing the nature of the issue, relevant facts, and desired resolution.

      • Complaints can be submitted via email.

  3. Email:

    • Send an email to the designated complaints officer at info@archerfranklin.com with "Formal Complaint" in the subject line.

  4. Acknowledgement:

    • Within three working days of receiving the complaint, an acknowledgment will be sent to the complainant, confirming receipt and outlining the next steps.

  5. Investigation:

    • The complaints officer will conduct a thorough investigation, which may include:

      • Reviewing the complaint and any supporting documentation.

      • Interviewing relevant parties.

      • Gathering additional information as necessary.

    • The investigation will be conducted impartially and confidentially.

  6. Resolution:

    • A decision will be made within 15 working days of the complaint being acknowledged.

    • The complainant will be informed in writing of the outcome of the investigation, including any actions to be taken.

  7. Appeals:

    • If the complainant is not satisfied with the outcome, they may appeal the decision.

    • Appeals must be submitted in writing within ten working days of receiving the outcome.

    • An appeals officer, who was not involved in the initial investigation, will review the appeal and make a final decision within ten working days.

  8. Confidentiality:

    • All complaints will be handled with the utmost confidentiality.

    • Information will only be shared with individuals directly involved in the investigation and resolution process.

  9. Record Keeping:

    • All complaints and outcomes will be documented and stored securely.

    • Records will be kept in compliance with data protection regulations.

  10. Support:

  • Complainants have the right to be accompanied by a friend, colleague, or guardian during any meetings related to the complaint.

  • Support services will be offered to both the complainant and the subject of the complaint, as appropriate.

​

By following this procedure, Archer|Franklin ensures that all complaints are addressed fairly, promptly, and confidentially, fostering a positive and safe environment for all.

​

last update: 9 June 2024

Archer|Franklin Code of Conduct

Introduction: Archer|Franklin is committed to maintaining high standards of professional behaviour and ensuring the safety and well-being of all students. Our goal is to create an environment where students can thrive academically and personally, supported by ethical and professional staff.

 

Scope: This policy applies to all staff, consultants, and volunteers at Archer|Franklin.

​

Guidelines:

  1. Professional Boundaries:

    • Maintain appropriate boundaries with students at all times.

    • Ensure that interactions are always professional and appropriate.

    • Avoid any form of favouritism or preferential treatment.

    • Establish clear roles and expectations to prevent misunderstandings.

  2. Respect and Dignity:

    • Treat all students with respect and dignity, recognising their individuality.

    • Value and promote inclusivity and diversity within the Archer|Franklin community.

    • Ensure that all students feel valued, supported, and encouraged to participate fully.

    • Foster an environment where differences are respected and celebrated.

  3. Confidentiality:

    • Respect the confidentiality of all students’ information.

    • Do not disclose personal information without the explicit consent of the student and their guardian, unless legally required to do so.

    • Ensure all records and communications are securely stored to prevent unauthorized access.

    • Regularly review data protection practices to ensure ongoing compliance.

  4. Integrity:

    • Act with integrity and honesty in all dealings.

    • Provide accurate, truthful, and unbiased information to students and guardians.

    • Avoid conflicts of interest and disclose any potential conflicts immediately.

    • Uphold ethical standards and comply with all relevant laws and regulations.

​

Prohibited Behaviours:

  • Inappropriate Physical Contact:

    • Maintain appropriate physical boundaries with students.

    • Avoid any physical contact that could be misinterpreted or deemed inappropriate.

  • Discriminatory Behaviour:

    • Refrain from any form of discrimination based on race, gender, age, religion, disability, sexual orientation, or any other protected characteristic.

    • Promote equality and ensure that all actions and decisions are fair and inclusive.

  • Harassment or Bullying:

    • Do not engage in or tolerate any form of harassment or bullying, whether verbal, physical, or psychological.

    • Foster a supportive and respectful environment free from intimidation and fear.

  • Any Form of Abuse:

    • Zero tolerance for any form of abuse, including physical, emotional, sexual, or neglect.

    • Immediate action will be taken against any individual found to be engaging in abusive behaviour.

​

Reporting Violations:

  • Reporting Process:

    • Report any violations of this Code of Conduct to the Designated Safeguarding Lead (DSL) without delay.

    • Provide detailed information about the nature of the violation, including any relevant evidence or witnesses.

  • Investigation:

    • All reports will be investigated promptly and thoroughly by the DSL or designated authority.

    • The investigation will be conducted impartially and confidentially to protect all parties involved.

  • Consequences:

    • Violations of this Code of Conduct may result in disciplinary action, up to and including termination of employment or engagement.

    • Appropriate actions will be taken to address the violation and prevent recurrence, which may include training, counselling, or legal action.

 

Commitment to Continuous Improvement:

  • Training and Development:

    • Provide regular training and development opportunities to ensure all staff, consultants, and volunteers understand and adhere to this Code of Conduct.

    • Update training materials and guidelines regularly to reflect current best practices and legal requirements.

  • Feedback and Review:

    • Encourage feedback from students, guardians, and staff to continually improve our practices and policies.

    • Review the Code of Conduct periodically to ensure it remains relevant and effective.

 

By adhering to this Code of Conduct, Archer|Franklin ensures a safe, respectful, and supportive environment where all students can achieve their full potential.

​

last update: 9 June 2024

Archer|Franklin Package Booking Policy

​

1. Introduction

This Booking Policy outlines the terms and conditions for purchasing and using consultancy packages provided by Archer|Franklin. By booking a package, you agree to adhere to this policy.

​

2. Booking Process

  • Consultation: Before booking a package, we recommend scheduling an initial consultation to discuss your needs and determine the best package for you.

  • Online Booking: Packages can be booked directly through our website on the "Book Now" page. Select the desired package, fill out the required information, and proceed with payment.

  • Confirmation: Upon successful booking and payment, you will receive an email confirmation with details of your package, including the hours included and the services covered.

​

3. Payment Terms

  • Full Payment: Full payment is required at the time of booking. We accept various payment methods, including credit/debit cards and PayPal.

  • Package Rates: All package rates are clearly listed on our website. Prices are inclusive of VAT where applicable.

  • Payment plans available upon request. 

​

4. Cancellation and Refunds

  • Cancellation by Client: Cancellations must be made in writing via email to info@archerfranklin.com.

  • Refund Policy: Refunds will be granted as follows:

    • Within 10 Days of Booking: Full refund.

    • More than 10 Days after Booking: Partial refund based on the following scale:

      • 11-20 Days after Booking: 75% refund.

      • 21-30 Days after Booking: 50% refund.

      • 31-60 Days after Booking: 25% refund.

      • More than 60 Days after Booking: No refund.

  • Cancellation by Archer|Franklin: In the unlikely event that we need to cancel your package, you will receive a full refund or the option to reschedule the services.

  • Processing Time: Refunds will be processed within 14 business days of the cancellation request.

​

5. Rescheduling

  • Client-Initiated Rescheduling: You may reschedule sessions included in your package by providing at least 24 hours’ notice. Rescheduling requests should be sent to info@archerfranklin.com.

  • Archer|Franklin-Initiated Rescheduling: If we need to reschedule a session, we will provide as much notice as possible and work with you to find a suitable alternative time.

​

6. Package Usage

  • Hours Included: Each package includes a specified number of consultancy hours. These hours must be used within one year from the date of purchase.

  • Unused Hours: Any unused hours remaining after one year from the date of purchase will expire and are non-refundable.

  • Additional Hours: If you require additional hours beyond those included in your package, they can be purchased at our standard hourly rate.

​

7. Communication and Scheduling

  • Communication: All communication regarding your package should be directed to your assigned consultant or to info@archerfranklin.com.

  • Scheduling Sessions: Sessions will be scheduled based on mutual availability. We recommend booking sessions in advance to secure your preferred times.

​

8. Confidentiality

  • Privacy: We respect your privacy and handle all personal information in accordance with our Privacy Policy.

  • Confidentiality: All information shared during consultations and services will be kept confidential and will not be disclosed to third parties without your consent.

​

9. Limitation of Liability

  • No Guarantee: While Archer|Franklin strives to provide the best possible advice and support, we do not guarantee admission to any educational institution.

  • Liability: Archer|Franklin's liability for any claims arising out of the provision of services is limited to the amount of fees paid by the client.

​

10. Governing Law

This Booking Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

11. Amendments

Archer|Franklin reserves the right to amend this Booking Policy at any time. Clients will be notified of any changes, and continued use of services will constitute acceptance of the amended terms.

​

12. Dispute Resolution

In the event of a dispute, we encourage clients to contact us directly to seek resolution. If a satisfactory resolution cannot be reached, alternative dispute resolution mechanisms may be considered before pursuing legal action.

​

13. Feedback and Complaints

We value client feedback and are committed to continuously improving our services. Please send any feedback or complaints to info@archerfranklin.com.

​

14. Contact Information

For any questions or concerns regarding your package booking, please contact us at:

By booking a package with Archer|Franklin, you acknowledge that you have read, understood, and agree to comply with this Booking Policy. Thank you for choosing Archer|Franklin for your university admissions consultancy needs.

​

last update: 12 June 2024

Archer|Franklin 
Email: info@archerfranklin.com
Phone: +44 (0) 20 8163 6699

Archer|Franklin is dedicated to maintaining a safe, respectful, and inclusive environment for all students, staff, consultants, and volunteers. Our full range of policies is designed to ensure the highest standards of professional conduct and support within our community.

For further details on our policies, including those not listed here, please contact us. 

bottom of page